FAQs
How can I contact provendy?
You can email us at info@provendy.com, where our customer service team will be happy to help you.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
We aim to process orders as quickly as possible. Any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time will be denied.
Once received, your order may be returned for a full refund.
What payment methods do you accept?
We accept all major payment methods, including VISA, Mastercard, AMEX, and PayPal.
When will my order be processed?
Orders are processed Monday to Friday within 1–3 business days and shipped the day after processing. We do not ship on weekends.
Please allow extra time during holidays and sales.
How long will it take to receive my order?
Due to high demand, delivery may take 2–4 weeks.
What if I don’t receive my order?
If your order does not arrive within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site are tax-free (USD). You may be responsible for customs duties or taxes based on your country’s regulations. These fees are not covered by us.
How do I return an item?
Please contact info@provendy.com for return instructions.
What if my item is defective, incorrect, or damaged?
If you receive an incorrect, missing, or damaged item, contact us immediately with your order number and photos of the issue. We’ll resolve it as quickly as possible.
When will I receive my refund?
Refunds are issued to the original payment method. Credit/debit card refunds usually take 7–10 business days, depending on your bank.